Terms and conditions
Tal-com online store, available at https://www.tal-com.com/pl/tal-com-com/cennik-uslug-tal-com-com, is run by Ira Net with its registered office in Warsaw, entered into the National Court Register by the District Court in Warsaw, XII Commercial Division of the National Court Register under KRS number 0000521409, with a share capital of PLN 5,000.00, NIP 525252593628, REGON 147383866.
These Terms and Conditions are addressed to both Consumers and Entrepreneurs using the Shop and specify the principles of using the Online Shop and the principles and mode of concluding Sales Agreements with the Customer at a distance through the Shop.
Consumer - a natural person concluding a contract with the Seller within the Shop, the subject of which is not directly related to his business or professional activity.
Seller - Ira Net with its registered office in Warsaw at 2 Pokorna Street, postal code 00-199, entered into the National Court Register by the District Court for the capital city of Warsaw, XII Commercial Division of the National Court Register under KRS number 0000521409, with the share capital of PLN 5,000.00, NIP 525252593628, REGON 14738383866.
Customer - any entity making purchases through the Store.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to whom a separate law grants legal capacity, performing on its own behalf business activity, which uses the Store.
Shop - an online shop run by the Seller at the Internet address https://www.tal-com.com/pl/tal-com-com/cennik-uslug-tal-com-com
Agreement concluded at a distance - an agreement concluded with the Customer under an organized system of concluding agreements at a distance (within the Shop), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of communication at a distance until the conclusion of the agreement inclusive.
Regulations - these regulations of the Store.
Order - a declaration of will of the Customer made using the Order Form and aiming directly at concluding a Sales Agreement for a Product or Products with the Seller.
Account - customer's account in the Store, where data given by the Customer and information about Orders placed by the Customer in the Store are collected.
Registration Form - a form available in the Store, enabling the creation of an Account.
Order Form - an interactive form available in the Store enabling placing an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Basket - an element of the Store's software, in which the Products selected by the Customer for purchase are visible, as well as the possibility of determining and modifying the Order data, in particular the quantity of products.
Product - a movable item/service available in the Store which is the subject of a Sales Agreement between the Customer and the Seller.
Sales Agreement - an agreement to sell a Product concluded or concluded between a Customer and a Seller via the Online Shop. A Sales Agreement is also understood as an agreement to provide services and a contract for specific work to be performed in relation to the features of the Product.
Contact with the store
Seller's address: Jasionka 954, 36-002 Jasionka
Seller's phone number: 17 77 234 88
Seller's fax number 17 77 234 89
Bank account number of the Seller in currency
The Customer may communicate with the Seller using the addresses and telephone numbers given in this paragraph.
The Customer may communicate with the Seller by telephone from 8:30 a.m. to 4:30 p.m.
To use the Store, including browsing the Store's assortment and placing orders for Products, you must:
an Internet enabled end device with a web browser such as Google Chrome, Mozilla Firefox, Opera.
an active email account (e-mail),
Seller to the fullest extent permitted by law shall not be liable for disruptions, including interruptions in the functioning of the Store caused by force majeure, illegal actions of third parties or incompatibility of the Online Store with the technical infrastructure of the Customer.
Viewing the assortment of the Store does not require setting up an Account. Placing orders by the Customer for Products in the range of the Store is possible either after setting up an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal data and addresses to enable the implementation of the Order without setting up an Account.
Prices given in the Store are given in Polish zloty, US dollars and euros and are net prices (gross price is given in the final order process, after giving the required address of the customer).
The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal services), of which the Customer is informed on the pages of the Store during the placement of the Order, including the time of expressing the will to be bound by the Sales Agreement.
In the case of an Agreement covering a subscription or provision of services for an indefinite period of time, the final (final) price is the total price including all payments for the settlement period.
When the nature of the subject matter of the Agreement does not allow, judging wisely, for an earlier calculation of the final (final) price, information on the manner in which the price will be calculated, as well as fees for transport, delivery, postal services and other costs, will be given in the Store in the description of the Product.
Opening an Account in the Store
In order to create an Account in the Store, you need to fill in the Registration Form. It is necessary to provide the following data: Name, Last Name, E-mail, Mobile, Country, Region, Address line 1, City, Postcode.
Opening an Account in the Shop is free of charge.
Logging in to the Account is done by providing the login and password established in the Registration Form.
The Customer may at any time, without giving any reason and without incurring any fees, remove the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses given in § 3.
Rules for placing an order
In order to place an Order, you must:
log in to the Store (optional);
select the Product subject to the Order, and then click the button "Add to cart" (or equivalent);
log in or use the possibility to place an Order without registering;
if you have chosen to place an Order without registration - fill in the Order Form by entering the data of the recipient of the Order and the address at which the Product is to be delivered, choose the type of shipment (method of delivery of the Product), enter the data in the invoice if different from the data of the recipient of the Order,
Click the "Go to checkout" button
choose one of the available payment methods and, depending on the payment method, pay the order on a specified date, subject to § 8 point 3.
Delivery and payment methods offered
The customer can use the following payment methods:
Payment by bank transfer to the Seller's account
Payment by credit card.
Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
Settlement of credit card and eptransfer transactions is carried out through Dotpay.pl.
Performance of the sales contract
The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Shop in accordance with § 7 of the Regulations.
After placing an Order, the Seller shall immediately confirm its receipt and simultaneously accept the Order for processing. Confirmation of receipt of the Order and its acceptance for execution shall be effected by the Seller sending an appropriate e-mail message to the Customer to the e-mail address provided during the submission of the Order, which shall include at least the Seller's statement on receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, a Sales Agreement shall be concluded between the Customer and the Seller.
In the case of selection by the Customer:
If the Customer receives the above e-mail message, the Sales Agreement shall be concluded between the Customer and the Seller in the case of: payment by bank transfer, electronic payments or payment by credit card, the Customer shall be obliged to make the payment within 7 calendar days from the date of concluding the Sales Agreement - otherwise the order shall be cancelled.
In the case of ordering Products with different delivery dates, the Customer has the opportunity to request the delivery of Products in parts or to deliver all Products after completing the entire order.
The beginning of the deadline for the provision of services to the Customer shall be counted in the following manner:
14 calendar days after receiving all necessary materials needed to publish a given service.
Right of withdrawal
The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The time limit specified in paragraph 1 begins with placing a given order.
The Consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller. To comply with the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of that deadline.
The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's e-mail address or by submitting the declaration on the Seller's website - contact details of the Seller are specified in § 3. The declaration may also be submitted on a form, the specimen of which is attached as Appendix No. 1 to these Regulations and Appendix to the Act of 30 May 2014 on Consumer Rights, but it is not mandatory.
In the case of sending the statement by the Consumer by e-mail, the Seller shall immediately send to the Consumer at the e-mail address provided by the Consumer confirmation of receipt of the statement of withdrawal from the Agreement.
Effects of withdrawal from the Contract:
In the case of withdrawal from the Agreement concluded at a distance, the Agreement shall be deemed not concluded.
In the event of withdrawal from the Agreement, the Seller shall return to the Consumer immediately, no later than within 14 days of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by the Consumer, including the cost of delivery of goods, except for additional costs arising from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller.
The Seller shall reimburse the payment using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that does not involve any costs for him.
The Seller may withhold the refund of payment until the Product has been received back or until proof of return has been provided, whichever is the earlier.
The Consumer should return the Product to the Seller's address specified in these Terms and Conditions immediately, no later than 14 days from the date on which he informed the Seller of his withdrawal from the Contract. The deadline shall be met if the Consumer sends back the Product before the expiry of the deadline of 14 days.
The Consumer shall bear direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by post in the usual manner.
The Consumer shall only be liable for any reduction in the value of the Product resulting from using it in a manner other than it was necessary to determine the nature, characteristics and functioning of the Product.
If, due to the nature of the Product, the Product cannot be returned in the ordinary course by post, the information about this, as well as about the costs of returning the Product, will be included in the description of the Product in the Store.
The right to withdraw from the contract concluded at a distance shall not be vested in the Consumer with respect to the Contract:
where the subject matter of the service is an unprefabricated item, manufactured according to the Consumer's specification or used to satisfy his individual needs,
in which the goods are supplied in sealed packaging which, after opening the packaging, cannot be returned for health or hygiene reasons if the packaging is opened after delivery,
in which the object of the performance is a thing that is subject to rapid deterioration or short term obsolescence,
for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of performance, that after the performance by the Seller will lose the right to withdraw from the Agreement,
in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the deadline for withdrawal from the Agreement,
in which the goods which, after delivery, by their nature, are inseparably connected with other goods, are the subject of the supply,
where the subject matter of the performance is alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the sales contract, the delivery of which may take place only after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control,
which provides for audio or visual recordings or computer programs supplied in sealed packaging, if the packaging is opened after delivery,
for the supply of newspapers, periodicals or periodicals, with the exception of a subscription contract,
to deliver digital content that is not recorded on a material medium, if performance of the service began with the express consent of the Consumer before the expiry of the deadline for withdrawal from the contract and after the Seller informs him of the loss of the right to withdraw from the Contract,
Complaint and warranty
The Sales Agreement covers marketing services.
In the event of a defect in the goods purchased from the Seller, the Customer has the right to complain on the basis of warranty regulations in the Civil Code.
Complaints should be reported in writing or electronically to the addresses of the Seller given in these Regulations.
A complaint should be submitted in writing or electronically to the Seller's addresses given in these Regulations or using an electronic complaint form made available by the Seller on one of the pages of the Store.
It is recommended that the complaint should include, among other things, a brief description of the defect, the circumstances (including the date) of its occurrence, the data of the Customer submitting the complaint and the Customer's request in connection with the defect of goods/services.
The Seller will respond to the claim immediately, no later than within 14 days, and if not, the claim will be rejected.
The Seller shall respond to the complaint request immediately, no later than within 14 days, and if it is not done within this period, it shall be deemed that the Customer's request has been deemed justified.
Out-of-court complaint and redress procedures
Detailed information on the Consumer's access to out-of-court complaint and redress procedures and the rules of access to these procedures are available in the offices and on the websites of county (city) consumer advocates, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following examples of out-of-court complaint and redress procedures:
The consumer is entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
The consumer is entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller.
The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, Polish Consumers Association).
Personal data in the Internet Shop
The administrator of personal data of Customers collected through the Internet Shop is the Seller.
Personal data of Customers collected by the administrator via the Internet Shop are collected in order to perform the Sales Agreement, and if the Customer agrees - also for marketing purposes.
The recipients of personal data of the Customers of the Online Store may be:
In the case of a Customer who uses the method of delivery in the Online Shop by mail or courier, the Administrator shall make the collected personal data of the Customer available to a selected carrier or intermediary who carries out shipments on behalf of the Administrator.
In the case of a Customer who uses the electronic payment method or payment card in the Internet Shop, the Administrator shall make the collected personal data of the Customer available to a selected entity handling the above payments in the Internet Shop.
The Customer has the right to access the content of his or her data and correct them.
Providing personal data is voluntary, although failure to provide personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this agreement.
The agreements concluded through the Online Shop are concluded in Polish or English.
The Seller reserves the right to make changes to the Regulations for important reasons, i.e.: changes in the law, changes in payment and delivery methods - to the extent that such changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Customer about each change at least 7 days in advance.
In matters not regulated in these Regulations, generally applicable provisions of the Polish law shall apply, in particular: In the case of matters not regulated in these Terms and Conditions, generally applicable Polish law shall apply, in particular: the Civil Code; the Act on providing electronic services; the Act on consumer rights; the Act on personal data protection.
The customer has the right to use out-of-court methods of examining complaints and pursuing claims. For this purpose, the customer may lodge a complaint via the EU ODR internet platform available at the address: http://ec.europa.eu/consumers/odr/
INFORMATION ABOUT CVV2/CVC2 - FOR THE CUSTOMER
CVV2/CVC2 CODE ARE THE LAST THREE DIGITS ON THE BACK OF THE PAYMENT CARD. IN ONLINE PURCHASES, THE CVVV2/CVC2 CODE IS REQUIRED TO VERIFY THE CARDHOLDER.